KTLO Management

We wind up in this situation from time to time.

Customer:
[X] is broken, what will it cost to fix it?
Us:
Depends, but put $$$ in your budget.
Customer:
I can't afford $$$, I can barely afford to Keep The Lights On™!

At this point, the conversation is usually over. There …

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Business Analysis vs. Architecture

Much of the work called "Business Analysis" conflates business problem discovery and technical meddling. I draw a firm line between the discovery part of analysis and the non-discovery (or design) part. Discovery is all about managing ignorance; this can be ignorance of the business need or ignorance of the available …

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