"As the software industry shifts away from selling shrink-wrapped software..."
In PC World, May 1st, there's one article, "Shrink-Wrapped Software's Days Numbered " by Robert Mullins. This has quotes and numbers. Very nice, and it specifically identifies open source and SaaS as beating out shrink-wrap.
In MSDN, however, see "Building Distributed Applications: Architecture Strategies for Catching the Long Tail ". This makes …
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